• No products in the cart.

Refund and Returns Policy

  • Home

This Refund and Returns Policy outlines the procedures and guidelines for requesting refunds and returns for products purchased from [Your Company Name] (“we,” “us,” or “our”) through our clothing ecommerce website (“Website”). Please read this policy carefully before making a purchase. By placing an order on our Website, you agree to the terms outlined below.

1. Refund and Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a refund or return under the following conditions:

  • Defective or Damaged Products: If the product you received is defective or damaged, you may be eligible for a refund or exchange. Please contact our customer support within [number of days, e.g., 7 days] of receiving the product and provide clear photos of the defect or damage.

  • Size and Fit Issues: If the product you received doesn’t fit properly, you may be eligible for an exchange for the same product in a different size. Please refer to our sizing chart before making a purchase. Contact our customer support within [number of days] of receiving the product to initiate the exchange process.

  • Wrong Item Shipped: If you receive a product different from what you ordered, you may be eligible for an exchange for the correct product or a full refund. Contact our customer support within [number of days] of receiving the product to resolve the issue.

2. Non-Eligible Items

The following items are not eligible for refunds or returns unless they are defective, damaged, or the wrong item was shipped:

  • Products that have been worn, washed, or altered.
  • Products with removed tags or labels.
  • Products with visible signs of use or wear.

3. Return Process

To initiate a return, follow these steps:

  • Contact our customer support within 3 days of receiving the product to request a return authorization.
  • Provide your order number, details about the product, and the reason for the return.
  • Wait for our customer support to provide you with instructions on how to proceed.

4. Refund Process

Upon receiving and inspecting the returned product, we will process your refund or exchange as follows:

  • Refund: If eligible, a refund will be issued to the original payment method used for the purchase. Please allow [processing time] for the refund to be reflected in your account.

  • Exchange: If eligible, we will ship the exchanged product to you using the original shipping method selected during checkout.

5. Return Shipping

You are responsible for the cost of returning the product to us, except in cases where the return is due to a defective product, wrong item shipped, or similar errors on our part. We recommend using a trackable shipping method for your return.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

0326 0680706
info@ambarey.com

Please note that this policy is subject to change without notice. It is your responsibility to review and understand our policy before making a purchase.